Is Fiverr legit or a scam? Selling on Fiverr sounds like a great side hustle idea and buying on Fiverr looks like you can make massive savings compared to other places. Can a website such as Fiverr really be legit or is it just a scam?
To save you from worrying, I have put Fiverr to the test. Read below to find out whether Fiverr is worth your while or whether you should stay clear of it.
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Table of Contents
Fiverr review: Is Fiverr legit or a scam?
What is Fiverr?
Fiverr is an online marketplace for freelance services. This means that as a freelancer, you can offer your services at Fiverr. As a buyer, you can buy customised services. The website started in 2010 and got its name because originally, you could only buy or sell for $5.
Luckily, these times have changed and you can now price your service at whichever amount you want or, as a buyer, choose between budget-friendly or more expensive prices.
Is Fiverr legit or scam? reviews
Trustpilot is an established and trusted website that allows users to rate services, and Fiverr is amongst these. As you can see, the vast majority of people were happy with Fiverr, on average rating it 4.1 out of 5. However, while 64% gave Fiverr at least a rating of 4, 30% used the worst score, 1.
This clearly shows that Fiverr is well liked but not perfect. A look at the worst reviews reveals complaints about:
- Lack of seller protection
- Poor customer service
This does not mean that Fiverr is not legit and a scam. It only means that when using Fiverr, you should be wary about these known issues. Furthermore, the vast majority of people experienced no issues at all.
The seller protection on Fiverr indeed appears to be lacking. Fiverr does offer protection from fraud chargebacks but it is a long-winded process. A chargeback means that the customers requested their money back via their bank and the money will first be deducted from your bank account. In case of fraud, you then have to claim it back and an investigation will start.
Can you find reliable services on Fiverr?
Almost anyone can start selling on Fiverr. Additionally, there is heavy competition, meaning that prices are low with people from low-income countries clearly having an advantage. Therefore, it is easy to think that Fiverr is a marketplace for people who sell poor-quality service and hide somewhere overseas.
However, this is not the case. While it may be true that you may find the odd shady business doer there, the majority of sellers are reputable. This is because every customer can leave a review. And a seller without good reviews quickly loses to the competition. As a consequence, sellers have to deliver good service.
And if you find yourself scammed, you can request a refund of your money from Fiverr. Their support team will then investigate and go to the bottom of the scam. This also means that the scammer’s account will be banned, protecting future customers.
Fiverr offers another avenue to find avoid scams and find high-quality freelancers with Fiverr Pro. Surprisingly, to join the Fiver Pro programme, you do not need good reviews or high sales. Instead, Fiverr has its own application forms. Fiverr will ask applicants about their:
- Professional background
- Higher education
- A portfolio of previous work or examples of notable projects from outside of Fiverr
- Verification of identity
After rigorous checking, Fiverr only accepts 1% of their applicants for their Pro program.
As a buyer, this means you can rest assured that you will not be scammed and your work will be of high quality. As a seller, you can charge higher rates and may get more gigs out of Fiverr. You also gain access to a dedicated support program.
How does Fiverr work?
Fiverr matches sellers with buyers so the website differs whether you have something to sell or want to buy something.
As a seller, you can choose between many services to sell on Fiverr or even sell multiple services. Categories include:
- Graphics and design
- Digital marketing
- Writing and translation
- Video and animation
- Music and audio
- Programming and tech
Starting your new side hustle as a seller on Fiverr is easy. Simply sign up for free, click on sales and create a new gig. Offering your service on Fiverr is free, but Fiverr will take 20% from your earnings as their fee. Plus, there is a fee of 2%-3% for withdrawals from Fiverr.
Pros and cons of selling on Fiverr
Selling on Fiverr means you can establish a side hustle and gain an extra income source. Furthermore, you can network and build relationships with clients that may last beyond the website. Therefore, Fiverr is a great place for people new in the business who want to get exposure as they will get access to buyers on Fiverr for free.
On the downside, the fees of Fiverr are not negligible. This is especially true given the high competition on Fiverr. People living in countries with lower wages can afford to sell for less than those from the US or Western Europe.
Buying from Fiverr is almost as easy as buying from any other website. Simply search for the service you intent to buy and the results will show you what is on offer:
The reason I say almost is that not all sellers always have time for your order. Thus, it is always good to check with the seller beforehand (and for some it is a requirement) to avoid disappointment. Also, keep in mind that Fiverr charges a 20% fee on top of the purchase price.
Pros and cons of buying on Fiverr
Buying on Fiverr is great if you have a quick job that needs doing. There are many sellers on Fiverr so you have a great choice and prices are low. If you need a service regularly, Fiverr is great for testing different people and then establish a long-term business relationship with the seller you like.
On the other hand, the disadvantage would be that you may get low quality work. As there are so many sellers on Fiverr, it can take a while until there is someone good. Furthermore, no work can be bought immediately. Sellers all have different turnaround times and you are bound to these.
There are a wealth of guides available on Fiverr that are often overlooked. These may be of interest to you if you want to know how professionals work or how to get started so you can set up your business on Fiverr.
All guides are free and kept in blog-post style. For anyone serious about gaining proficiency in any of the fields Fiverr covers, you will still have to do additional research and/or take a course but the guides are a great starting point.
Another part of Fiverr offers events. Currently, probably due to COVID-19, there is not a lot going on. However, it may be worth keeping an eye on this section in case something piques your interest.
Fiverr review: Is Fiverr legit or a scam? summary
Fiverr is an online marketplace for freelancers. As you can see from its Trustpilot reviews, Fiverr is legit and not a scam. However, this does not mean Fiverr is perfect as it appears to have room for improvement in regards to seller protection.
Nonetheless, Fiverr is a great place to start your freelancing career or to buy a customised service. Because there are so many sellers and buyers, it is easy to find a customer or a specific service you need.
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